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List of All Services Offered By Prime Medic

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Our Story

Prime Medic is based in Australia and provides expert medical advice and help to patients across the country. In today's digital world, patients should use the internet to find the best healthcare. This is the ethos behind Prime Medic.

We've gathered a team of experts and industry leaders from two distinct fields to achieve this. We want to provide our patients with the best healthcare possible. So, we've assembled a team of experienced medical professionals from Australia.

On the other hand, clarity and accessibility are both at the heart of what we do. We built a skilled IT team to create a platform. Now, anyone can access the healthcare they need. Plus, they can easily chat with a doctor from anywhere in the country. Our IT team has experience in many industries. They use this knowledge to craft unique solutions for healthcare.

Our Impact

Outcomes that matter to patients and clinicians.

Patients Supported
250k+
Australians reached via telehealth
Process Time
15 min
From booking to live chat
Uptime Reliability
99.95%
Monitored platform availability
Clinical Quality
100%
AHPRA registered doctors

The Prime Medic Ethos

In today's digital world, patients can use the internet to find the best healthcare. We teamed up with top clinicians and an experienced IT group. Together, we aimed to build an easy-to-use, reliable telehealth service for Australia.

Our medical professionals deliver high quality care grounded in extensive Australian clinical experience.

Our IT team built a platform focused on clarity and accessibility. Now, you can easily chat with a doctor from anywhere in the country.

Where Do You Fit into the Prime Medic Story?

Without our patients, we would not be able to do what we do. It was you that inspired us to begin creating the Prime Medic web platform and service. And it was your needs that we set out to meet with the whole concept of Prime Medic.

Reliable Digital Hub

We are right here when you need to speak to a doctor online. You only need to book your appointment and you are ready to begin.

Service with Limits

Prime Medic is not for emergencies. Call 000 or go to the ER if you have a life-threatening condition. We provide telehealth support for non-emergency care.

Helpful Team

Australia needs digital medical support. Our team of managers, IT pros, and medical experts can make a difference.

Easy Process for Patients

We're committed to inclusivity. We ensure everyone can access our service, following the law. Our sign-up process is simple and easy.

Technology & Security

Built like a modern healthtech platform: secure, reliable, and fast.

Enterprise Security

End to end encryption in transit, hardened infrastructure, continuous monitoring.

Privacy by Design

Least privilege access, audit trails, and data minimisation across the platform.

Australian Hosting

Data residency in Australia with high availability architecture and backups.

Clinical Governance

Evidence based protocols and quality management led by senior clinicians.

Start Your Consultation

To learn more about what we provide, don't hesitate to get in touch with our team. Ready to start your journey with us? Click the button to create your account and talk to a doctor online today!

All of this is underpinned by an efficient and effective management team. We rely on this management team to give our customers the smooth service they deserve.

What this means for you: You'll have simple access to telehealth for non-emergency care in Australia, as long as it's suitable and available.

Contact & Location

We are here to help.

Address

27/429 Peel Street,
Tamworth NSW 2340

Phone & Fax

1300090252- Office
0240444640- Fax

Email & Social

admin@primemedic.com.au