The team at Prime Medic recognize how important it is to retain high levels of information privacy and security. We also understand that this is of the utmost importance to our users and to any other parties who come into contact with our services. As such, we pledge to make sure that your personal data is always protected and secured. We also pledge to operate with the highest levels of transparency and honesty when it comes to data protection. This is why we have outlined our privacy and security pledges here, for all to see and reference. The Prime Medic team is one of the leading providers of healthcare advice and information online. Without the information that we collect from our users, we would be unable to maintain this high level of service. In addition, we would be prohibited from providing such services, unless we put in place a robust and fit for purpose set of rules and regulations which govern this privacy and security. All of this is outlined in this document.
In order to provide users with the services they need, we collect some basic information pertaining to them. This includes; IP Address - This is the unique signature and address of the computer which is being used to access the site and services. Operating System and Version - This is simply which operating system and which version is being used - for example; Windows 10. Web Browser - This is information pertaining to the browsing software used to access the site and services. For example; Microsoft Internet Explorer or Google Chrome. Internet Service Provider - This refers simply to the company who is providing your internet service. For example; AOL. Physical Location - This relates to where you are in the world when you are accessing our service. All users must be located in Australia when accessing Prime Medic. With this information, we are able to optimise our site and also the experience we provide to our users. We aim to bring our site and offerings up to speed across all operating systems and web browsers, so this data helps us to secure this functionality. The Prime Medic team pledges never to use the information we collect from you for any purpose other than to enhance our service. Our data handling policy is governed by the laws of Australia, and, in addition to this, we pledge never to sell your information to a third party for any purpose.
In the course of a patient's interaction with Prime Medic, they will need to register an account. This account will be used as a portal via which they can access the services they need. In order to protect the security of this information and of these areas in general, password protection is required. Users wanting to access these areas must first sign up and become registered. They can then log in at any time. All personal health information or identification information is collected and stored in these areas for maximum security. This information is required when the user needs to accomplish certain actions, for example, to book a new session. In these sections of the website, all of the information listed above will be captured and collected, as well as personal health information which is used to provide more accurate advice in the future. This information is available only to those users with access to the relevant password protected area (i.e. the user to whom the personal health information pertains to) and to Prime Medic staff members with the appropriate security clearance (i.e. those who will need to use the information during the course of providing their services). All of this information is protected by advanced security protocols over multiple levels. When you sign up for the Prime Medic service, you will receive a Release Form which you will be required to sign. This will deliver you all the relevant information regarding these security measures and the information we will hold on you, as well as what we will do with said information. The information contained on this form will be up to date at the time at which the form is issued. However, this is subject to change in future. For the latest privacy and security information relating to your account, to the sites, and to the Prime Medic services, please refer back to this document.
As a leading online provider of health and medical advice, Prime Medic is very serious about the security of the information delivered to us by our users. This means that, as well as utilising password protection on key areas of the site, the Prime Medic team have put in place a highly robust and effective set of security standards. These are outlined below. Highly effective encryption services are used to protect the information which is sent between the user's computer and the password-protected areas of the Prime Medic site. This has been identified as the weak point in many online operations. Most organisations who provide health and medical advice - such as Prime Medic - have stringent security measures in place. In addition to this, the vast majority of personal computer users are aware of the risks of online browsing and of information security, and so they take precautions of their own. In recognition of this, the Prime Medic team encrypted the information transfer to bolster the security in this area of vulnerability. From the user's point of view, they will witness this in action when they are required to log in each time they access their account. This login process will be accompanied by a verification process to initiate the encrypted data transfer and to add another level of security. All of this is designed to protect health information and to provide peace of mind to our users.
It is part of the Prime Medic data policy to utilise cookies. These cookies greatly enhance the experience that a visitor has when they access their account or any area of the site, and optimise the site for ease of use. A cookie is defined as a small amount of data which the Prime Medic server sends to the user. This data is received automatically and is stored within the user's web browser software. The web browser retains this data over time, allowing it to recognise when the user returns to a site they have visited before. In the case of the user's experience with Prime Medic, their preferences will be saved and they will be able to access the site more easily when they return in the future. This is a standard practice for any modern website, and enables webmasters and organisations to ensure a positive experience for their users when they visit the site. As such, your browser will probably already be set up to accept cookies, and you will not have to take any manual action to make this happen. Users will, however, be able to set their browsers up to not accept cookies. While the Prime Medic team certainly recommend that you allow your browser to accept cookies, for the good of your experience, this is not mandatory. Users may also decide to set up their browsers to provide alerts when cookies are being sent.
As has been discussed, certain areas of the Prime Medic site require passwords if they are to be accessed by users. This requires users to create a unique and secure password which will keep their information safe and free from theft or manipulation. All responsibility for the following rests with the user; Controlling the security of the password, and not letting it fall into the wrong hands. Modifying the password if the user feels that its security has been compromised in some way. Regularly checking the user account to ensure that no unauthorised access has taken place Notifying Prime Medic immediately if any breach has taken place. Carrying out all necessary measures to ensure the safety and security of the password and all other login information As with all passwords, users are urged to keep their Prime Medic passwords and login information safe and secure. Users should make sure that they don't use the same password for multiple accounts with multiple service providers, as this represents a serious security risk.
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