Complaint Submission | Prime Medic

At Prime Medic, we genuinely value your feedback. It helps us improve and deliver better healthcare experiences for all our patients. If you have concerns or complaints about our services, we encourage you to share them so we can address your issues promptly and fairly.

How to Submit a Complaint

Step 1: Download the Complaint Form

Fill in the required details:

Full Name
Date of Birth
Mobile Number
Booking Reference Number
Complaint Reason
Desired Resolution/Action
Signature

Click Here to Download the Form (PDF)

Step 2: Email the Completed Form

Once you’ve filled out the form, email it to admin@primemedic.com.au. Our team will review your complaint within 48 hours.

Step 3: Our Response

You’ll hear back from us within 48 hours, with either a resolution or a request for further details if needed.

Why Choose Prime Medic?

We believe in making healthcare simple, accessible, and secure, with a focus on your convenience and wellbeing.

24/7 Online GP Consultations: Access qualified Australian doctors any time of the day no waiting rooms or long queues.
Prescription Support: If appropriate, prescriptions can be sent directly to your preferred pharmacy following a telehealth consultation.
Convenient Telehealth Services: Get medical advice, health certificates, and general consultations online all from your home.
Qualified and Caring Doctors: Our AHPRA-registered doctors are committed to providing safe, reliable, and professional advice.
Your Privacy is Our Priority: We protect your data with advanced security and confidentiality measures.

For urgent help, email admin@primemedic.com.au or call 1300090252.

FAQ

Q1: How long does it take to resolve a complaint?

We aim to respond to all complaints within 48 hours. More complex issues may take slightly longer, but we’ll keep you updated throughout the process.

Q2: Do I have to fill out the complaint form?

The form helps us process complaints faster, but you can also email us directly with your details and the reason for your complaint if filling out the form is difficult.

Q3: Is my complaint kept confidential?

Absolutely. Every complaint is handled with strict confidentiality and is only reviewed by our relevant support team.

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