Introduction & Definitions

The team at Prime Medic would like to thank you for visiting our website at www.primemedic.com.au. The services we provide to you, and your interactions with those services, are governed by the Terms of Use outlined here.

Before we dive into the terms, let us introduce some of the key terms we will be using throughout this document:

If you disagree with any terms, you may contact us; however, we reserve the right to uphold them to protect the rights of other users.

Please note: Our medical professionals may provide telehealth assessment and treatment for common conditions such as colds and flu, allergies, skin conditions, and digestive issues, including prescriptions where appropriate.We do not replace the ongoing care of a GP, and in-person consultation is recommended where physical examination or scans are required. See our Privacy Policy for more details.

Our services are intended to provide medical information and treatment for common conditions. Professional Reports are for these purposes only, and any prohibited uses are outlined below.

Disclaimer

All content and Services provided through Prime Medic’s websites and applications are made available on an “as is” and “as available” basis. While we aim to ensure that the information and Services are accurate, up-to-date, and accessible, we make no express or implied warranties or guarantees regarding:

• The accuracy, completeness, reliability, or timeliness of the information.
• The suitability of the content or Services for any specific purpose.
• Uninterrupted, secure, or error-free operation of our sites or systems.
• The absence of harmful code, such as viruses or malware, on our servers or websites.

We will take reasonable steps to maintain accurate content and operational services. However, occasional interruptions, errors, or technical issues may occur, and we cannot guarantee that every problem will be identified or resolved immediately.

Information provided by our Medical Professionals is based solely on the details you supply during your consultation and should be interpreted in context. It is intended to support and not replace in-person medical care when required.

Nothing in this disclaimer limits any rights you may have under the Australian Consumer Law or other applicable legislation. If the law prohibits excluding certain warranties, those warranties remain in effect to the extent required by law.

Prohibited Uses of Sites and Services

When using Prime Medic’s sites or services, you must not

• Upload, post, or transmit any content that is unlawful, defamatory, harassing, hateful, discriminatory, obscene, or otherwise objectionable.
• Misrepresent your identity or falsely imply affiliation with another person or organisation.
• Interfere with or restrict another person’s access to our Services, or attempt to collect, use, or disclose personal information without lawful authority or consent.
• Reverse engineer, decompile, or attempt to access the underlying code, systems, or technologies of our Services, except where explicitly permitted by law.
• Use automated tools, bots, or scripts to access, scrape, or interact with our Services without written authorisation.
• Send unsolicited communications, including spam, chain letters, phishing attempts, or marketing messages without consent.
• Upload or distribute malicious software, code, or other harmful technology.
• Violate these terms or any applicable laws, or assist another person to do so.
• Alter or modify our Services, documentation, or Terms without our permission.

We may monitor network activity to maintain the security and integrity of our systems, and we reserve the right to suspend or terminate accounts engaged in prohibited activities.

Intellectual Property Rights

All content, materials, and Services on Prime Medic’s websites, including text, graphics, logos, icons, images, videos, audio, design layout, software, and the organisation of these materials, are owned by Prime Medic Pty Ltd or our licensors. These works are protected under Australian copyright law, international treaties, and applicable intellectual property laws worldwide.

Certain materials may be owned by third-party suppliers or partners, in which case their intellectual property rights remain with those parties.

All trademarks, registered trademarks, service marks, and trade names displayed on our sites are the property of Prime Medic or our licensors, unless otherwise stated.

When you access our sites and services, you are granted a limited, non-exclusive, non-transferrable licence to view and use the content for personal, non-commercial purposes only. You must not:

• Copy, reproduce, distribute, sell, licence, modify, or create derivative works from our content without prior written consent.
• Alter, remove, or obscure any copyright, trademark, or proprietary notices.

If a right is not expressly granted in these terms, it is reserved by Prime Medic.

Note: Linking to our Website is permitted for lawful, non-commercial purposes, provided it does not misrepresent our brand, imply endorsement without consent, or cause reputational harm.

Advertisement-Free Policy

Prime Medic does not display or host third-party advertising, sponsorship, or paid promotions on our websites or applications. We do not endorse or promote third-party products or services through advertising placements.

If you encounter any content on our platforms that appears to be unauthorised advertising, please contact us immediately so we can investigate.

External Linking

From time to time, our website may include links to third-party websites for informational purposes or as part of delivering our

Please note:

• These linked sites are not controlled or operated by Prime Medic.
• The inclusion of a link does not imply endorsement, approval, or sponsorship.
• We are not responsible for the accuracy, security, or content of third-party sites.

You should review the terms of use and privacy policy of any third-party website before using it.

Limits of Liability

To the maximum extent permitted by law:

• Prime Medic, its officers, directors, employees, agents, and contractors will not be liable for indirect, incidental, or consequential losses (including loss of profits, data, goodwill, or business opportunities) arising from your use of our sites or services.
• We do not guarantee that the Services will be uninterrupted, error-free, or free from viruses or harmful code.
• Decisions or actions taken based on the information provided through our Services remain your responsibility.

Australian Consumer Law protection:
Nothing in these Terms excludes or limits any consumer guarantees, rights, or remedies you may have under the Competition and Consumer Act 2010 (Cth) or other applicable legislation that cannot lawfully be excluded.

If we are found liable for any breach of these guarantees, our liability is limited to the extent permitted by law to re-supplying the Services or covering the reasonable cost of having the Services re-supplied.

Children

Our Services are for individuals 18 and over. Those under 18 may only use them with parent/guardian consent, unless otherwise permitted by law.

Prime Medic does not knowingly collect personal information from persons under the age of 18 without parental or guardian consent. If we become aware that we have collected such information without consent, we will take reasonable steps to delete it.

If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately.

Jurisdiction

These Terms are governed by the laws of New South Wales, Australia. You agree to submit to the non-exclusive jurisdiction of the courts of New South Wales for the resolution of any disputes.

If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court with jurisdiction, that provision will be read down or severed to the extent necessary, and the remaining provisions will continue in full force and effect.

Termination

We may suspend or terminate your access to the Website and Services if:

• You breach these Terms or any applicable laws.
• You engage in fraudulent, abusive, or harmful conduct.
• We are required to do so by law or by regulatory order.

Termination is at the sole discretion of Prime Medic. Where reasonably possible, we will provide notice before termination; however, immediate termination may occur without notice if necessary to protect users, comply with legal obligations, or maintain system integrity.

You may stop using our Services at any time. Termination of your access does not limit any rights or remedies we may have under these Terms or applicable law.

Changes to Terms

We may update or amend these Terms from time to time to reflect:

• Changes in the law.
• Updates to our Services or operations.
• Regulatory or compliance requirements.

Where changes are material, we will provide notice through the website or via email before they take effect. The updated Terms will apply from the date specified in the notice.

We encourage you to review these Terms periodically to stay informed about your rights and obligations. Continued use of our Services after the effective date of changes will be taken as acceptance of the updated terms.