Frequently Asked Questions

Prime Medic is an online healthcare platform that gives patients the ability to access medical advice and to receive Repeat PrimeScript by email. To access our service, patients must first create an account by signing up. From here, you will have full access to the services we provide, including an online, face to face video consultation with a doctor from our team. This is designed to provide convenience and peace of mind to millions of patients across Australia. We understand that it is not always possible for you to go to your local doctor's surgery, and we believe that this should not mean that you have to miss out on the care you need. With our accessible online platform, you don't have to.
Yes, we do have some doctors who are able to bulk bill patients (Appointments may be limited). Please call us or speak to the support agent for more details.
No, it is unlawful for us to offer our online consultations to patients who are not currently within Australia. This is the case even if you are a full Australian citizen.
Yes. Our service is offered to everyone in Australia, regardless of citizenship or visa type. As long as you are in Australia at the time of the consultation, you can use our online service.
Our service is available around the clock, every day, any time in the year.