Acne Programme Get Personalised Support.

Real Confidence

Acne (technically called acne vulgaris) is one of the most common skin conditions in the world, and it affects Australians of all ages, not just teenagers. It happens when tiny hair follicles under the skin become blocked with oil (sebum), dead skin cells, and bacteria. This buildup can lead to

• Whiteheads (closed, clogged pores)
• Blackheads (open clogged pores)
• Papules (small red bumps)
• Pustules (inflamed spots with pus)
• Cysts (larger, painful lumps deeper under the skin)
• Dark marks or uneven skin tone after breakouts

There’s no single cause of acne. Often, it’s a mix of things: your skin type, your hormones, your stress levels, even the products you use or your daily routine. That’s why a one-size-fits-all fix rarely works.

Hormonal fluctuations are a major contributor to acne, especially in women. Changes in androgens (a type of hormone) can overstimulate oil glands in the skin, which can increase breakouts, particularly around the jawline, chin, and lower cheeks.

This type of acne can feel especially frustrating because it’s persistent, can flare around the same time each month, and may not respond to over-the-counter skincare products. If your breakouts seem to come in cycles or get worse during times of stress, hormonal influence may be at play.

Our doctors can help identify patterns in your skin health and provide clinical insight into what’s going on without judgement or unnecessary delays.

You’re not alone. Acne affects

• Teenagers are going through puberty and hormone changes
• Adults in their 20s, 30s, and beyond (yes, adult acne is a thing!)
• People with family histories of acne-prone skin
• Individuals navigating stress, poor sleep, or busy routines
• Athletes or workers who wear helmets, face coverings, or masks regularly
• Anyone using skin or hair products that might clog pores

Breakouts happen to real people for real reasons. That’s why it’s important to look at the bigger picture, not just your skin on a bad day.

Acne can be influenced by several factors that affect the skin’s natural balance. Common triggers include

• Excess oil production from sebaceous glands
• Buildup of dead skin cells in pores
• Bacterial overgrowth that contributes to inflammation
• Hormonal fluctuations, especially around puberty, periods, or stressful events
• Dietary habits (some people notice skin changes after eating certain foods)
• Sleep deprivation or high cortisol (stress hormone) levels
• Environmental factors, including heat, humidity, or friction from clothing and masks
• Cosmetic and skincare products that may block pores or irritate sensitive skin

By recognising these triggers, our doctors can help you create a more sustainable skincare routine and offer lifestyle-focused advice specific to your skin type and health needs.

Getting support for your skin shouldn’t feel like a hassle. With Prime Medic, you can access respectful, qualified acne consultations completely online, designed for real life and busy schedules.

Here’s how it works:

1. Complete a secure online skin health assessment

You’ll answer questions about your acne history, skincare routine, lifestyle habits, and general health.

2. Speak with a qualified Australian doctor

During a video or chat-based consultation, one of our AHPRA-registered doctors will assess your skin concerns and ask any follow-up questions.

3. Receive personalised medical advice

You’ll get tailored recommendations that consider your skin type, patterns of acne, and possible contributing factors without hype, judgement, or unrealistic promises.

4. Get ongoing support, if needed

If your doctor recommends check-ins to review your progress or adjust your plan, we make that easy too.

Prime Medic exists to make quality skin advice more accessible, especially for people who don’t want the fuss or delay of traditional clinics. Here’s what makes us different:

• 100% online access from anywhere in Australia
• Experienced doctors who listen without rushing or dismissing concerns
• No clinic visits or referrals required
• Respectful, educational guidance tailored to your skin’s unique needs
• Follow-up available to track changes over time

Whether your acne is mild and frustrating or ongoing and confidence-shaking, we’re here to support your skin health goals in a safe, private, and clinically responsible way.

While professional advice is key, self-care and daily routines play a big role too. Our team will guide you through evidence-informed strategies that may help support your skin, including

• Gentle, consistent skincare practices
• Avoiding pore-clogging products
• Choosing fabrics that reduce skin irritation
• Staying hydrated and managing stress
• Getting enough rest to support skin renewal
• Avoiding excessive face-touching or picking (hard, we know!)

We’ll also help you spot habits or environmental factors that might be making things worse, even if you didn’t realise they were connected.

Acne may be common, but that doesn’t mean you need to figure it out alone. With Prime Medic, you get thoughtful, respectful support from real doctors who understand the many sides of skin health.

• Australia-based care
• Online access, anytime
• Secure and private consultations
• Clinical advice without pressure