Prime Medic Online GP and Telehealth Services Across Australia
Prime Medic Online GP and Telehealth Services Across Australia
Prime Medic Online GP and Telehealth Services Across Australia
Prime Medic Online GP and Telehealth Services Across Australia
Telehealth Medical Certificates
The current Australian healthcare system should not necessarily require waiting in a waiting room to obtain an administrative health document. Thanks to telehealth, the patient-GP interaction has been revolutionised, making online medical certificate requests and issuance via a secure channel quick and easy.
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$21.99 per certificate
The information contained herein is for informational purposes only and relates to administrative health services. It should not be construed as medical advice. A medical certificate is a legal document issued at the discretion of a treating doctor, based on a clinical assessment. There might be cases when a medical certificate is not issued after a consultation.
Prime Medic is a platform that enables patients to connect with AHPRA-registered doctors for advice via video or phone consultations. Following a consultation, a doctor may issue a telehealth medical certificate when clinically appropriate. When issued by an AHPRA-registered practitioner, such certificates are generally accepted for work, university, or school purposes, subject to employer or institution policies.
This comprehensive manual details the entire procedure and covers the legal validity of digital certificates, the request submission process, and the measures we take to ensure strict privacy and data protection.
A medical certificate, which is also sometimes called a "sick note" or a "doctor's certificate", is a legal document that a doctor can issue to confirm that a patient was unfit for work or study over a defined period due to an illness or an injury.
Medical certificates can only be issued to you by those doctors who currently hold registration with the Australian Health Practitioner Regulation Agency (AHPRA).
Doctors available through Prime Medic are AHPRA-registered practitioners with experience practising within the Australian healthcare system and are required to follow current professional standards and regulatory requirements.
For a digital medical certificate to hold up in the meeting of both the legal requirements and those of the employer, it has to have:
As long as these carry the aforementioned verification features for digital document signatures, there is nothing to prevent employers and educational authorities from acknowledging them in accordance with the law.
It is essential for anyone seeking medical advice to know their doctor's credentials. Prime Medic's compliance process is a good place to start if you want to learn how we verify every practitioner on our platform.
The process of requesting a telehealth doctor for a digital medical certificate is so easy and stress-free that it doesn't even feel like you are taking any steps. However, this is not a robotic process; it involves genuine interaction with a doctor in the clinic.
You can schedule an appointment on the Prime Medic website. You will be asked to provide basic biographical information and the medical reason for your visit. This could be either "cough and cold" or "migraine and headache".
You communicate with a doctor through a secure, encrypted video or audio medium. The doctor will ask about your symptoms, prior illnesses, and current condition to provide a professional opinion.
The physician must be able to justify granting sick leave from work or school and thus determine that your absence is medically necessary. An ill leave certificate will then be issued only if the physician has formally recognised that you are unable to work or study.Also, Backdating certificates to days before the consultation is generally not allowed for doctors, except where there are very special circumstances permitted by law; even then, they must not be for more extended periods without evidence.
You receive a downloadable, printable copy of your medical certificate, which is sent to your email or your Prime Medic dashboard. It is a secure PDF document that you can send to your boss or school authorities.Of course, this simplified digital health document route runs in parallel with our general approach to handling various health documents. You may also read about how telehealth works, beyond medical certificates, and about eScripts and prescription regulations, if you are on medication.
The most frequently asked question from patients is whether medical certificates issued by online doctors are legal.
If you refer to the Fair Work Act 2009, you are entitled to personal leave when you are sick. Your employer is also entitled to ask for such evidence as would be convincing to any reasonable person.
A medical certificate by an online doctor who is an AHPRA-registered practitioner, and after a consultation, is considered valid evidence. The material has the same legal force as a paper doctor certificate that would be handed to you after an in-person consultation.
A medical certificate by an online doctor who is an AHPRA-registered practitioner, and after a consultation, is considered valid evidence. The material has the same legal force as a paper doctor certificate that would be handed to you after an in-person consultation.
The certificate can always be traced back.
You must be truthful to the doctor. Fraud occurs when a person misleads a medical practitioner to obtain a certificates.
Typically, the certificate does not identify the specific disease but states that the patient has a "medical condition" that prevents them from working, thereby protecting privacy.
Throughout this exchange, your data rights will not be violated. Please review our data security policy for a complete overview of our data handling practices in the context of these lawful transactions.
Prime Medic medical certificates include digital security features to verify authenticity.
The medical practitioner's unique registration number is displayed on every certificate.
Under Australian law, signed electronic documents have the same legal status as signed paper documents.
The employer who received the medical certificate can verify its validity by contacting the issuing office (Prime Medic) to confirm that the details on the document match the records held by the practice.
You can view the quality assurance page for a thorough review of the extent to which we uphold these standards.
While telehealth is a great way to get help for many medical conditions, it is not a substitute for emergency care. Telehealth consultations are commonly used for short-term or non-urgent health concerns. A doctor will assess whether telehealth is appropriate based on the information provided during the consultation.
Telehealth consultations are appropriate for minor illnesses and injuries:
You need to call 000 or go to a hospital if your symptoms are severe and alarming:
Important: Neither the telehealth doctor nor the telehealth clinic may care for patients with emergency conditions.
A telehealth doctor is a suitable choice for you if you have a minor illness or injury. You may book a telehealth session with a doctor right now.
Beyond standard sick leave certificates, we offer various types of medical documentation to meet your needs.
The Fair Work Act contains provisions for Carer's Leave certificates as well, with which you can take a break to be with and help an immediate family member who may be sick or is injured.
Sometimes employers may require a doctor's certificate (also known as a "clearance certificate" or "fit-to-work certificate") before allowing the employee to return to work. Industries such as mining, construction, and food service are typically affected.
Note: Return to work should be done in conditions that are safe for everyone involved. To access these clearance assessments at a reasonable cost, review the available billing options for follow-up consultations.
A fit-to-fly certificate is a particular type of medical document that is requested by airlines from:
Necessary: Always check your specific airline's requirements before booking, as some have their own particular forms.
There are many factors to consider when travelling, including healthcare. With knowledge of travel documentation rules, you will ensure your papers comply with the airline safety regulations.
Travel Documentation GuideExplore our curated collection of health articles written by medical professionals
The old fake doctor's note has changed along with the digitisation of healthcare. What used to be a forged signature on paper has become a complex digital problem. Therefore, fraud prevention and data protection measures are the foundation of any reliable telehealth service.
Strict security measures protect the information in your medical certificate because it is confidential and personal. Prime Medic handles this data with the highest levels of protection, in strict compliance with the Privacy Act 1988 and the Australian Privacy Principles.
All medical certificates sent via the platform or to patients are encrypted. There is no way for an outsider to determine what those documents contain or access them.
Your files are only accessible to specifically authorised clinical and administrative personnel.
Without your express permission, we do not send your medical certificates directly to your employer. You decide who will have access to your documents.
Digital health life is built on trust. Here is a detailed description of how we handle your information and our personal data protection policy.
Errors can occur. Your name may be miswritten, or the date may need clarification. Here's the process for corrections:
Send a message to Prime Medic's help desk or portal without delay.
We will request identification and confirm the original consultation.
If you are requesting a simple reissue of the certificate due to an error in the writing, we can quickly arrange it for you.
You will meet with a doctor for another evaluation to determine updated dates, if you want to change them, rather than just a simple extension. It is not possible to change the dates without medical justification.
Should you encounter issues with the administration, our support team will address them. If you are struggling with your documents and reissue assistance is available.
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Prime Medic is more than a website for booking appointments; it is a medically supervised healthcare service. We carry out our mission under a stringent Clinical Governance Framework that ensures every certificate issued is bona fide and supported by a clinical assessment.
Our services are designed to align with relevant Australian healthcare regulations and professional standards for telehealth consultations and medical documentation, as issued by AHPRA.
We aim to comply with the standards established by the Australian General Practice Accreditation Limited (AGPAL) by maintaining patient safety and quality care in our practice.
A record is kept every time a certificate is issued, and it can be reviewed later if needed to prevent fraudulent use.
Please learn how Prime Medic ensures quality across all its telehealth services by visiting our quality assurance page.
Fast checked by: Dr Muhammad Mohsin