Bulk Billed Telehealth Appointments

Book a Bulk Billed Telehealth Appointment

Book a bulk billed telehealth appointment with an AHPRA-registered bulk billed online doctor by phone or video, anywhere in Australia. This telehealth GP service is bulk billed for eligible Medicare card holders, so there's no out-of-pocket cost for the appointment itself. Appointments cover everyday concerns like prescriptions, medical certificates, referrals and general health questions, at a time that fits your day rather than a clinic's opening hours. Choose a phone call if you'd rather not be on video, or a video consult if your GP needs to see something directly.

Who Can Book a Bulk Billed Telehealth Consult

Eligibility for bulk billing depends on holding a valid Medicare card, which allows your GP to claim the consultation directly from Medicare instead of charging you. This telehealth rebate style arrangement is available to patients across Australia, in cities and regional areas alike, though your GP will let you know if your situation requires an in-person review instead. If you want the full picture of what 'eligible' means here, Services Australia sets out the current Medicare card requirements.

Phone or Video: Which to Choose

Both options are genuinely available, and the right one depends on what you need. Phone consults work well for straightforward matters, such as a repeat script, a certificate or a quick question, where your GP doesn't need to see anything. Video is useful when a visual check helps, such as a skin concern or something you want to show your GP directly. Either way, the consult itself is treated the same way for bulk billing purposes.

What Telehealth Can and Cannot Cover

Telehealth suits a wide range of everyday GP needs, including prescriptions, certificates, referrals, follow-ups, and general advice. It has real limits, though: your GP can't physically examine you, run certain tests, or manage situations that need hands-on assessment or urgent in-person care. If your GP decides your situation needs to be seen in person, they'll tell you and help you understand the next step, rather than trying to manage it remotely regardless. This judgement follows the same telehealth appropriateness guidance the Royal Australian College of General Practitioners sets for GPs generally. For a closer look at the prescription side of a telehealth consult, see bulk billed online scripts.

When You Should Not Use Telehealth

If you're experiencing a medical emergency, such as chest pain, difficulty breathing, severe bleeding, or anything life-threatening, call 000 or go to your nearest emergency department immediately. Telehealth is not appropriate for emergencies, and you should not use an online consult to manage one. Your safety comes first, always, ahead of convenience.

How to Prepare for Your Appointment

A little preparation makes for a smoother consult:

• Have your Medicare card number ready
• Find a quiet, private space with good phone or internet reception
• Note down your main concern and any questions in advance
• Have a list of current medications on hand, if relevant
• For video consults, check your camera and microphone beforehand

If Your Connection Drops Mid-Consult

If your call disconnects partway through, don't assume you need to restart the booking. Try calling back or reconnecting to the video link first, since most disruptions are brief. If you can't reconnect, contact support so your GP knows what happened; in many cases they can pick the conversation back up rather than requiring an entirely fresh appointment.

More on Telehealth at Prime Medic

This page covers the bulk billed side of a telehealth appointment specifically. For the broader picture of Prime Medic's telehealth service, including what it covers beyond bulk billing, see our main telehealth page. Our step-by-step guide to booking a telehealth appointment walks through the process in plain language if you'd like a walkthrough before you commit.