Can visually impaired users request certificates?

Yes. We have made our platform compatible with screen readers. If you find it challenging to use the digital form, a support person or caregiver can help you book the appointment.

Is the website screen-reader compatible?

Yes. We have adhered to WCAG 2.1 guidelines to ensure assistive technologies can interpret form labels, headings, and navigation menus.

Is language assistance available?

Yes. If a patient needs an interpreter, we can provide one (through TIS National), or a patient may have a support person with them during the consultation. Before scheduling a visit, contact support to confirm everything is in order.

Can I use a relay service if I am deaf?

Yes. We are excited to receive calls from the National Relay Service (NRS) for appointment booking enquiries. If sign language support is unavailable, text-based video chat can be used, depending on the consultation's needs and technical limitations.

Accessibility Support for Medical Certificate Requests

Introduction

Health is essential, but access to healthcare may be challenging for some groups due to various barriers. For Australians with disabilities, language barriers, or those living in remote areas, simple administrative tasks like going to the doctor to get a medical certificate can become difficult.

At Prime Medic, we believe healthcare should be accessible to everyone, and we work to overcome barriers that prevent people from accessing the care and online medical certificates they may need, regardless of their abilities or location.

This guide walks you through the ways we cater for the accessibility and inclusion of all patients, listing the features we employ to facilitate disability-friendly telehealth and our adherence to Australian standards."

Accessibility goes hand in hand with our commitment to patients' rights. Find out more about how you manage and control your data in our Record Keeping and Patient Control guide.

Why Accessibility Matters in Online Healthcare

The Internet has enabled more equitable healthcare delivery. A video consultation, for instance, is a safer and more convenient option for a patient with limited physical mobility than taking public transport to the clinic.

On the other hand, if the website is visually challenging or a screen reader cannot access the booking form, the digital healthcare solution we are discussing becomes ineffective.

Inclusion: Making sure that people with visual, hearing, and/or cognitive impairments have full access to the services they need.
Dignity: Enabling patients to manage their health administration with greater independence without the need for them to be dependent on others.

We are committed to promoting inclusion, as reflected in our governance. Visit to know more about our Quality Compliance and Legal Compliance frameworks.

Features Supporting Accessible Certificate Requests

We have ensured our platform is easy to access by designing features that meet users' diverse needs.

1. Visual Impairment Support

Screen Reader Compatibility: Our booking portal and certificate download pages are compatible with major screen readers (e.g., JAWS and NVDA), and all form fields are appropriately marked.
High Contrast & Text Resizing: The site supports browser-based zooming up to 200% without affecting the layout. At the same time, we use high-contrast colour ratios so that users with impaired vision can also get help from the colours.

2. Motor Impairment Support

Keyboard Navigation: There is no need to use a mouse when requesting a certificate. The entire booking flow can be navigated through by the users simply by means of 'Tab' and 'Enter'.
Extended Session Times: On our forms, we offer a solution for slow typers or users who use assistive switches: before they are logged out due to inactivity, they can remain in the session for a short period longer.

Should a barrier arise, you can always rely on our support team. Kindly visit our Help Centre and review our privacy protocols for assistive technology data.

Language and Communication Support

Australia is a multicultural nation, and English is not everyone's first language. A language barrier can lead to miscommunication of medical advice, which, in turn, poses a safety risk.

Multilingual Support Options

Translation Services: Prime Medic, upon consultation arrangement, can provide a consulting patient with access to the Translating and Interpreting Service (TIS National) through the consultation expected in the future.
Family Assistance: We support the presence of a family member or support worker during the video consultation to assist with translation, with the patient's consent.

We highly appreciate cultural and linguistic diversity. See how we handle data in cross-lingual contexts in the Privacy Policy and Legal Compliance sections.

Accessibility for Rural and Remote Patients

There are 7 million people in Australia living in rural and remote areas, and for them, "accessibility" is often simply a matter of overcoming distance.

No Travel Required: Telehealth reduces the need for travel, particularly for administrative tasks, saving patients time and energy in regional towns.
Low-Bandwidth Mode: If the internet connection is slow (which is the norm in remote areas), our video platform will automatically go into the mode of lower quality; furthermore, the doctor might decide to switch the consultation to audio-only if the video fails, but in any case, the patient still receives care.

Telehealth plays a crucial role in improving access to healthcare for patients in rural and remote areas. Learn more about our telehealth consultations and quality compliance standards.

Compliance with WCAG and DDA Standards

Not only is our approach well thought out from an ethical perspective, but we are also complying with Australian law.

Disability Discrimination Act 1992 (DDA): We strive to make our products and services accessible to people with disabilities, in accordance with relevant standards and guidelines.
WCAG 2.1 AA: Our goal is to comply with the Web Content Accessibility Guidelines (Level AA), the international standard for web accessibility. For example, we provide text alternatives for images (Alt Text) and ensure consistent navigation.

Compliance serves as a shield for your rights. Our detailed Legal Compliance and Privacy statement is available.